Force Android To Use 2.4ghz Wifi

If you are connecting an Arlo camera directly to a Wi-Fi router—without an Arlo SmartHub or Base of operations Station—you must connect your mobile device to your router's 2.iv GHz band during the setup process. Many routers broadcast Wi-Fi networks in both ii.4 GHz and 5 GHz bands. Your Arlo device directly connects to a two.4 GHz Wi-Fi network. This ways that you lot must first connect your mobile device to your ii.four GHz Wi-Fi network, and then connect your Arlo device to that aforementioned ii.iv GHz Wi-Fi network during the setup process in the Arlo Secure app.

Note: The Arlo Video Doorbell, Pro 3 Floodlight Photographic camera, Q, Q Plus, and Baby tin connect directly to a 2.4 GHz Wi-Fi network.

Find your 2.4 GHz Wi-Fi network

When connecting your mobile device and Arlo device to a Wi-Fi network, ensure that y'all select the SSID that indicates it is a 2.4 GHz network. This is typically indicated by a 2, 2.4, or 2G at the terminate of the SSID.

If you have both ii.4 GHz and 5 GHz Wi-Fi networks:

Your two.4 GHz network name or SSID might have a 2, 2.four, or 2G at the end.
Your 5 GHz network name or SSID might take a 5 or 5G at the end.

Some Wi-Fi routers have only one Wi-Fi network name that is used for both ii.4 GHz and 5 GHz Wi-Fi bands. If you're having trouble connecting and your Wi-Fi network name doesn't signal whether it's ii.4 GHz or five GHz, read the Troubleshooting section in this article.

Connect to your ii.4 GHz network

To connect your iOS (Apple tree) device to a 2.4 GHz network:

Unlock your device and open up Settings.
Tap Wi-Fi, virtually the top of the list of settings options.
Turn on Wi-Fi by tapping the switch side by side to Wi-Fi at the top.
Note: Wi-Fi is enabled when the Wi-Fi button is green.
Select a 2.iv GHz Wi-Fi network.
This is commonly indicated by a 2, two.iv, or 2G at the end of the network name or SSID.
If prompted, enter the password for the network.
When you lot are connected to the Wi-Fi network, a blue checkmark appears to the left of the network proper noun.

To connect your Android device to a two.4 GHz network:

Unlock your device and tap the Settings app.
Tap Network & Cyberspace > Wi-Fi.
Enable Wi-Fi by tapping Utilize Wi-Fi at the top.
Select a 2.4 GHz Wi-Fi network.
This is usually indicated past a two, two.4, or 2G at the cease of the network name or SSID.
If prompted, enter the password for the network.
When your device is connected to the Wi-Fi network, the word Connected appears under the network name.

Troubleshooting

If your Wi-Fi network name or SSID doesn't indicate whether it's 2.4 GHz or 5 GHz:

Try opening your router settings, and look for a ii.four GHz Wi-Fi network that your mobile device can connect to. If you demand help with this, contact your router manufacturer.
Contact your Internet service provider (Internet service provider), and ask for assistance connecting your mobile device to a ii.4 GHz Wi-Fi network.

If your router uses the same Wi-Fi network name or SSID for both two.4 GHz and 5 GHz Wi-Fi bands:

Routers can utilise the same network name or SSID to broadcast both 2.4 GHz and v GHz Wi-Fi networks. If your mobile device is connected to a mesh network, your Arlo device will non be able to connect to the 5 GHz band, so it will automatically connect to the ii.4 GHz ring.
- For networks that take the same SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in the router settings.
- For Mesh systems: If y'all are having difficulty connecting, attempt temporarily turning off the access points, and connect the camera to the main router outset. Once installation is complete, power on the admission points again.

If your Arlo device still isn't institute during setup:

Ensure that you entered the right SSID and countersign in the Arlo Secure app during the setup process.
Note: The SSID is case sensitive. Ensure that information technology is EXACTLY right when you enter information technology in the Arlo Secure app.
Ensure that your mobile device is Not continued to a VPN.
Ensure that "automobile join" settings are turned off on your mobile device.
Ensure that Wi-Fi Assist and Adaptive Wi-Fi features are off on your mobile device.
Wi-Fi Assist and Adaptive Wi-Fi features use cellular information when your Wi-Fi connection is poor. This tin interfere with the Arlo device setup process.
- To turn off Wi-Fi Assist on iOS, visit https://support.apple.com/en-ca/HT205296
- To plough off Adaptive Wi-Fi on Android, visit https://www.samsung.com/au/support/mobile-devices/galaxy-note-viii-what-is-adaptive-wifi/
Visit Arlo Support to speak with an adept.